To reset your password, begin by clicking the Forgot your password? link on the login page. You will then be prompted to enter your username. The system will email a temporary password to the address associated with the username. You should receive the temporary password within 10 minutes. The next time you login to ROI you will be prompted to update your password. 

Click Forgot your password:

Enter your username and temporary password provided in email notification:

Reset password using your temporary password as your Current Password:

Password rules:

  • Six or more characters 
  • Case sensitive
  • Any combination of letters, numbers and extended characters ( e.g. @ or #)
  • No re-use of old passwords

Contact if the temporary password has not arrived within 30 minutes.