To make sure ROI can access your account without security restrictions, you will need to whitelist our IP address as a Trusted IP Range. In, follow this click path to make this change:

Your Name > Setup > Administration Setup > Security Controls > Network Access > New

    1. Click “New”

    2. Enter the following IP Address in both the “Start IP Address” field and in the "End IP Address": (ROI-AWS Production Database Server)

    3. Repeat the step above to whitelist this second IP address: (ROI-AWS Production UI Server) and this third IP address: - (ROI Axia Office IP Address Range)

    4. Click “Save”