Symptoms


When creating an email using the drag-n-drop editor, the system shows a default left and right padding for all content snippets. When viewing the email in an email client, the left and right padding is not present.


Status


This item will be resolved in a product release schedule for end of day Wednesday Dec 2nd.


Impact


This item impacts ROI customers using the drag-n-drop editor


Resolution


A full resolution is forth coming. In the meantime, users may employ the following workaround:

  1. From the drag-n-drop editor, click the button "Edit Styles"
  2. Click on the "Blocks" tab
  3. Enter appropriate Left Padding and Right Padding
  4. Click "Update Styles"